How much attention do you give the welcome segment in your church service?

If you are like most churches, the answer is little to none. I mean it’s only a few minutes, anyway. How much time should we spend planning something so short and insignificant? And isn’t a “welcome” just a transitional element so the band or choir can get ready?

You might be shocked to see how much time at Watermarke Church we spend evaluating the welcome. It is only a 3-minute segment of our 60-minute service, but like every facet of our service, we desire it to be excellent, intentional, and strategic. We discuss every phrase we use. We evaluate the energy we bring. We consider how our words might be heard or interpreted by guests and non-Christians. In some ways, communicating a 3-minute welcome at Watermarke is as stressful as the 35-minute message!

Here’s a quick “welcome” in action: WATCH HERE. Come back after you watch so I can explain what you just saw!

The welcome is a difficult element in the service. Part of the problem is the allotted time. We typically allow 3 minutes. We are sticklers about time, so when a 3-minute segment runs 6 minutes, it impacts ALL the programming in the church (the babies know exactly when the service was supposed to end!). The other issue is the amount of information we hope to communicate. There’s information for guests, announcements, and more.

So how can you make your welcome segment excellent, intentional, strategic, and short? Here are a few tips from our process:

1. Manage the time.

Staying within the time limit is important. If we allow the welcome segment to run long, it pushes the entire service long. If that doesn’t bother you, just spend a week in the baby room. They know exactly when the hour is up, and their meltdowns are timed perfectly! The overall church experience is only as good as the interdependent segments of your service. If you run long in the service, it hurts other ministries.

2. Be intentional welcoming guests.

Remember, every week there are guests in your audience, and they probably do not know much about your church or what will happen in your service. At Watermarke, every week I specifically welcome our guests, repeat our mission, and tell them what to expect.

3. Preemptively answer their questions.

Most guest (and every man) wants to know: How long will this last? Don’t make them wonder the entire service – tell them up front. People want to know who is leading singing. They want to know what the message will be about. They want to know who YOU are. We try to anticipate their questions and provide answers up front so they can relax and enjoy the remainder of their time at Watermarke. I’m AMAZED by the number of churches who don’t do this! Don’t be one of them! Tell people what to expect.

4. Limit announcements.

The welcome segment is not an announcement segment. You have many other mediums for announcements (bulletin, pre-service videos and quips, information tables, etc.). We intentionally limit the number of announcements, only highlighting what we feel is absolutely necessary. In most cases, our only “announcement” is dedicated to a next step for the people in the auditorium.

In the sample above, I announced short-term group registration and highlighted our new satellite parking lot. This gave me a little moment to celebrate, cast vision, and connect people in our church.

5. Evaluate your words… all of them.

We are hypercritical at Watermarke, picking apart everything we do. That certainly causes some “unfiltered debate,” but it makes us better. The welcome is not immune to our evaluation. We want to ensure the exact words we say and phrases we use communicate exactly what we intend. Remember, people (especially guests) are assessing your church at the beginning of your service. Make sure the phrases and content of your welcome communicate who you are and what you hope for them.

6. Define your target.

Make sure the welcome is targeted to the group of people who need to be “welcomed.” Hint: Your target is the people sitting in front of you. If you are expecting guests (please tell me you are expecting guests!), then talk directly to them. If the high school staff gives you an announcement about a high school retreat, don’t use the welcome time if there are no high school students in the room. Be intentional. Be strategic. Target your welcome and the words you use. Make every word count.

7. Dress appropriately.

This might seem silly, but it’s important. If your church is informal, you should not wear a suit in the welcome. If your church is mostly white-collar families (like Watermarke), dress like them. Your attire communicates something to your audience.

In my example, I wore a tie with an untucked shirt. That’s me. I was comfortable, except for the skinny’ish jeans I was wearing. Don’t try that if you can’t pull it off. I lost 25 lbs. before I tried! But jeans matter. Style matters. We are a pretty hip church, and I represent who we are. Be you, but be the best dressed version of you for your audience.

8. Be likable.

I’m not sure how to coach this. I’m not even sure if I always accomplish this. But I know it’s really important. I try to smile a lot. I try to be energetic. I try to connect through humor and relevant information. But in the end, be a person they like.

9. Let your best communicators communicate.

I saved this for last, because it’s the one most churches seem to ignore. If you are the leader, but you’re not the best communicator, then you should step aside during the welcome. The primary purpose of the welcome is navigation, not vision-casting or preaching. Sure, vision is always centric (hopefully you saw that in my example), but navigation and tone is the primary purpose of the welcome. So put your best communicators on the platform during this segment.

How about that? Nine things to consider for a 3-minute segment of your service. I told you we were hypercritical! Like you, I believe anything that matters should be evaluated and improved, and the welcome segment certainly fits this description.

If you communicate in the welcome segment or have seen it done really well (or poorly), go ahead and contribute to the conversation. What did I miss? I’d love to know so I can improve what we do at Watermarke! Thanks in advance for sharing your ideas.

Join the discussion 12 Comments

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  • Kaye Chapman says:

    Hi Gavin, Thanks for creating this video. I love the concept of a welcome prior to the music. I am the Campus Director of a church that has two locations, so when we start our service the Pastor is not on site yet on most days. The worship leader does a really brief welcome, then starts the worship. After two songs the Pastor’s wife does the first of two prayers, the first one welcoming people to communion and the alter for prayer. I can totally see how adding this piece would put visitors at ease, allow them to understand what to expect, and give them a little bit of direction and information. Would you suggest that it be the worship leader that do the welcome, or, someone different and that person introduce the worship team?
    Again, thanks for posting, Love it!!!

    • Gavin Adams says:

      Kaye, great question. To me, it depends on who has the credibility in the room. We have different worship leaders come through our churches on a rotation of sorts, so I am the consistent face with the credibility. Therefore, it’s easier for me to serve as the service navigator. I would choose the person with the most trust in the room. And I would certainly explain those pieces in your service before they happen!

      Thanks for reading!

  • bdub77 says:

    Such great information Gavin. Thank you for sharing. We are launching our 3rd worship service time on a Sunday morning in a few weeks. In the past, we have paired our welcome with giving. Do you all do a separate giving time/talk during your service?

    Thanks again!

    • Gavin Adams says:

      Great question. We NEVER pair the welcome with giving. We think of the service as a funnel, where we begin really wide and slowing move everyone to one point (which is the application of the sermon). With that said, talking about giving in the beginning of the service (in the welcome) places a touchy issue in a place where we don’t want to create any pushback. That’s just my opinion, but I think founded in some decent strategy.

      We DO talk about giving most weeks, but we will do that after the music and before the message. The key for us is HOW we talk about giving. It is always tied to the vision, what is being created by everyone’s generosity, and at times we will mention WHY giving matters to our faith. But this is not a message moment or a sermonette.

      We should be a navigator in the welcome and a vision-caster in the offering slot. Maybe I should write a post on how we handle offering messages?

      • bdub77 says:

        Great Gavin! Thanks for the feedback. I absolutely agree with the HOW. It makes sense to move through the service like a funnel as well. That would be a great post on how to handle and place the offering and offering talks. I know it’s a question a lot of people are asking.

  • Tommy Lynch says:

    Thanks for sharing this Gavin. I lead the team of Service Hosts at our church (Journey Christian in Midlothian, VA). We are constantly evaluating and striving to improve. We even have a vision statement for our team; “Setting the tone where new people feel welcomed, relaxed and informed”. I am a volunteer leading this team so it has been challenging, but very rewarding. – Tommy

    • Gavin Adams says:

      Thanks, Tommy. I love the word “tone.” That’s a good, emotion-filled word that connotes something your volunteers teams certainly will create (whether they know it or not).

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