Should a Leader Always Go First? Personalize Your Values, Part 3
Most organizations have defined values in some shape or form. At Watermarke Church, we have a set of organizational and staff values. These values define our approach and set our strategies. If you do not have a defined set of values, you most likely have values that are just undefined, because every leader has expectations based on some version of internal or intrinsic values.
Like Dan, I have the opportunity to walk around as a leader and observe our church in action most every week. Of course, my organization is spread over a couple of buildings rather than a country, but still. It is so tempting as a leader to walk into an event or Sunday morning environment and evaluate what I see against our organizational values. There is a time for this, but remember what Dan did when he walked in the local Chick-fil-A?
Dan didn’t just evaluate against the value, he personally demonstrated the value. Why? Because:
Leaders go first.
Dan did not enter the store, ask to see the Operator, and instruct him to get out and personally serve customers. Dan just served. Not because he needed to prove a point, but because he wanted to make a difference. Leaders go first.
Here are two specific ways we all need to go first:
Have You Clarified What YOU Value? Personalize Your Values, Part 2
What should the President of Chick-fil-A do when he makes a surprise visit to a local location? When I saw Dan walk in the local Chick-fil-A restaurant a few weeks ago, a single location in a vast chain for which he serves as President, I was full of anticipation. Not because I know him, but because I wanted to see how the local Operator and team members would respond! A surprise visit by any leader can be cause anxiety.
But it was clear that Dan’s visit was different than your average surprise, leadership visit, beginning with his first steps into the restaurant. Dan and Chick-fil-A value the customer experience and servant leadership. I believe they have termed it “Second Mile Service.” When Dan first walked in, it was abundantly clear that:
How Much Can You Learn Over One Lunch? Personalize Your Values, Part 1
This is the first post of six in a leadership series, Personalize Your Values, all based on what I learned watching Dan Cathy’s surprise visit to a local Chick-fil-A restaurant. It’s amazing what you can learn while eating the best chicken sandwich and sweet tea in the world!
Here we go…
I should first tell you: I love Chick-fil-A. My Mom began working in their corporate headquarters when I was 7-years-old, so Chick-fil-A has always been an influence in my life. Not to mention they have the best chicken sandwiches and sweet tea.
Every Leader Loves a Little Evolution
Every leader loves progress, and driving environment, program, event, or even leadership evolution is part of of the progress loop. Great leaders practice the art of evaluation and evolution. Individually, they are equally important, but without their counterpart, each is purposeless.
Some definitions based on my personal use: Evaluation is the systematic process of analyzing against a standard of expectation. By definition alone, effective evaluate is far from accidental. But evaluation is nearly worthless without evolution. Evolution is the process of change toward the standard of expectation.
If you want to be effective at both evaluation and evolution, make sure you:
The Moment When Innovation Appears
I love the moment when I discover something new. Even if I end up trashing the idea, in that moment, I feel motivated and empowered to be better and do better. That moment makes me feel alive to encounter new ideas that improve what I’m already trying to do or discover innovations that could change my direction.
I recently came across one of those moments. Time will tell if it is a game changer or just a bad idea that leads to something better down the road. Here’s was my recent moment: What if I incorporate better imagery in my messages to help visually invoke emotion and connection. Okay, I realize you are probably not impressed (maybe some of you have already done this or realized it’s a bad idea), but for me, I found myself transported to a world of imagination and innovation where things are always getting better. That’s my favorite land to visit.
