Be Careful HOW You Make It Better. Personalize Your Values, Part 5

This is the fifth post of six in a leadership series, Personalize Your Values, all based on what I learned watching Dan Cathy’s surprise visit to a local Chick-fil-A restaurant. In case you missed it, here are the previous posts:
PART 1PART 2PART 3PART 4.

When I watched the President of Chick-fil-A, Dan Cathy, make a surprise visit to one of their locations, there was a lot to learn. Watching him work the room, serve every customer in the restaurant, refill drinks, and more, was a site to behold. But what I might have loved the most was watching him pick up a napkin from the floor, walk to the nearest trash, throw it away … and move on.

Seems simple. But think about it. How many times have you seen a leader (not you of course, but another leader) see a problem and decide to NOT address it immediately? Sure, some issues need immediate attention, but that bucket is much smaller than many of us tend to think.

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The Mentor Leader, by Tony Dungy

The Mentor Leader: Secrets to Building People and Teams That Win Consistently by Tony Dungy

I recently read Tony Dungy’s “The Mentor Leader: Secrets to Building People and Teams That Win Consistently.” Honestly, my favorite part of the book was getting to peak behind-the-scenes of his time in the NFL. As a sports fan and football fanatic, I’ve always appreciated Tony’s approach to leadership and coaching. This book, while not providing a wealth of new information on leadership (but seriously, what new can be said), was a fun read due to the football side notes and leadership reminders.

That said, here are my highlights:

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