This is the fifth post of six in a leadership series, Personalize Your Values, all based on what I learned watching Dan Cathy’s surprise visit to a local Chick-fil-A restaurant. In case you missed it, here are the previous posts:
PART 1 – PART 2 – PART 3 – PART 4.
When I watched the President of Chick-fil-A, Dan Cathy, make a surprise visit to one of their locations, there was a lot to learn. Watching him work the room, serve every customer in the restaurant, refill drinks, and more, was a site to behold. But what I might have loved the most was watching him pick up a napkin from the floor, walk to the nearest trash, throw it away … and move on.
Seems simple. But think about it. How many times have you seen a leader (not you of course, but another leader) see a problem and decide to NOT address it immediately? Sure, some issues need immediate attention, but that bucket is much smaller than many of us tend to think.