“You’re wrong” builds a wall. “Help me understand” opens a door.
I’m not the biggest fan of running, but when it comes to my work-life, I like to run pretty fast. That said, as a leader, pausing for any reason can feel like being frozen in a progress glacier. Sure, glaciers are beautiful, but they don’t move too fast. As a leader, that causes me a lot of tension.
Here’s what I’ve learned: There are many, many places where taking a moment to pause and ponder proves helpful. For me, one of the best places to pause is when I face criticism.